Shipping & Returns
We dispatch orders within 24 hours of payment being received. Orders made during the weekend or a public holiday will be sent on the next working day.
Target Delivery Times
Delivery can take 3 – 5 working days for most addresses but rural (non-urban) delivery can take up to 4 – 6 working days to arrive.
We send orders to New Zealand addresses via PostHaste Couriers.
Note: There are significant delays to Auckland deliveries due to COVID-19 restrictions and increases in parcel volumes.
We send orders to addresses outside New Zealand via DHL Express. Delivery can take 3 – 10 working days depending on your specific location.
Please note that international parcels are experiencing delays of up to 10 days due to COVID-19. We thank you for your patience during this time.
USA Customers: Please note we have a US website where you can purchase a limited range of our product and receive much faster and much cheaper shipping. To view our US website, click here.
New Zealand delivery prices are as follows:
- Orders up to 10kg – $8 to $10
- Orders 10kg – 22kg – $13.00
- Non-urban addresses will incur an extra $6.00 delivery fee
- Orders up to 22kg within Nelson / Tasman area – $5.00
Shipping prices will vary depending on the size of your order and your shipping address location. You can get a shipping estimate by adding products to your cart and clicking ‘Calculate Shipping’ in the total section of the ‘Shopping Cart‘ page.
Please note that for international orders, the customer is responsible for all import duties, taxes and customs clearance fees.
In the unlikely event that your parcel is not delivered or is lost in transit, we have a flexible replace or refund policy, on a case by case basis.
International Export Restrictions
New Zealand only allows 2kg of honey to be sent overseas per order.
International customers need to be aware of the import rules for their own country before making an order. We advise you to research the honey importing rules and regulations of the country you are wanting to send honey to before purchasing our honey. We will not take any responsibility if your country does not accept our honey.
We are unable to send honey to the following locations:
- South Africa
- South Korea
- Western Australia
Products we CANNOT send internationally:
- Bakers Honey – it has been heated to separate it from the wax and does not meet export standards.
- Glass jars – they are too fragile and weigh heavier which can add a lot of cost to an international freight cost.
If for any reason product(s) is damaged, or the product(s) received is not the product that was ordered, Mountain Valley Honey will arrange collection for return and replace goods.
If an item is damaged in transit or the product(s) received is not the product(s) ordered, the Customer must alert Mountain Valley Honey within 24 hours of receipt of the order.
Clear photographs of the damage (or of the incorrect products) must be provided by the Customer to Mountain Valley Honey within 48 hours of receipt in order for us to process the return/refund.
We do not accept exchanges for food items. Please be careful what you order as exchanges are not available if you change your mind.
Please contact Mountain Valley Honey within 24 hours of making the order if you wish to cancel the order. We reserve the right not to process a cancellation after this time.
If an order is cancelled we must receive a cancellation confirmation via email, then we will refund where necessary to their nominated account within 24 hours of the cancellation request.